What is ITIL®?
Information Technology Infrastructure Library
- A best practices framework for managing IT services.
- Contains processes to help companies gain control of the incident lifecycle, which translates to improved service levels.
- Contains its own definitions for key terms.
- Supported by an established and well-defined ITIL certification scheme for IT staff.
- It is NOT a step-by-step methodology.
- ITIL is software independent. ITIL leaves it to practitioner to pick the appropriate supporting software.
ITIL® Background
- Developed by the United Kingdom's Office of Government Commerce (OGC) in the 1980s
ITIL® Organizations
- ITSMF − IT Service Management Forum USA (itSMF USA) is an independent, globally recognized leader dedicated to IT operational excellence. Good for finding local interest groups, publications, and training.
- IT Infrastructure Library − The official site of ITIL.
- ITIL World − ITIL service desk and general reference
- Best Practice − A group of best practices products.
- Pink Elephant − A global consultancy that specializes in helping corporations implement the ITIL framework. Also assesses tools for ITIL framework compatibility.
To find out more about ITIL®, contact us.