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BOSS Solutions

With IT environments becoming more complex, you need an IT Service Management Software designed to grow with you.

DiagWin Support Central

With IT environments becoming more complex, you need an IT Service Management Software designed to grow with you. DiagWin Support Central enables your staff to apply best practices and proactive management tools for delivering advanced Service Desk and Asset Management services to your organization. DiagWin Support Central delivers the automation and integrated tools necessary to cost-effectively manage IT assets and deliver world class end-user support. DiagWin Support Central includes an integrated service desk, customizable dashboard and a report wizard allowing you to create your own customized reports that meet your mission critical needs, beyond the included 150 reports.

DiagWin Support Central™ plays a key role in both supporting and refining your Service Strategy, Service Design, Service Operation, Continual Service Improvement and Service Transition, the main tenets of ITIL^® v3. DiagWin Support Central™ is a comprehensive management tool for both IT assets and non-IT assets. For IT assets, an array of features enable you to gather and manage IT inventory from your network workstations with ease and control.

IT Asset Management:
Manage both IT and non-IT asset inventory and conduct compliance audits of your software licenses remotely with customizable functionality.

IT Service Management:
Integrated service desk that includes a Web-based portal for users and technicians.

Change Management:
Automatically direct and manage requests for operational change through the Work Flow feature of our service desk.

In addition, this customizable software allows you to deploy software, upgrades, discover software license mismatches, remotely view and control network workstations and run any of the more than 150 predefined reports. Or use integrated DiagWin Support Central™ report wizard to customize reports for your specific use.

Key Features

Features & Screen Shots

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Asset Integration

Application Metering

Track how often applications are used on workstations. Pinpoint areas where more licenses are needed, as well as areas where you need fewer licenses.

Customizable Dashboard

Allows you to see reports at a glance, enabling knowledge of the overall status of your networks and systems. Collapsible toolbar options allow you to ping servers, look up name servers, trace routes and calculate subnets. You can also stream the latest security news into the toolbar.

Inventory

Help Desk - Ticket View

New the new help desk tool from BOSS. Enables DiagWin Support Central users to use one simple program for managing system assets as well as the help desk.

Help Desk: E-mail Templates

Web Customization

Software Manager

Software Maintenance

Microsoft® .Net Architecture

Offers a flexible platform for scalability; can be used for any size organization.

Survey - Help

Patch Management

Reports on systems with the latest patches as well as on those that lack patches.

Remote Desktop

Allows you to take complete control of users’ workstations through remote desktop capability.

Setting Tasks

Workflow Customization

Robust Reports

Provides more than 1500 predefined reports that can be used or modified. In addition, the new report wizard allows you to create reports independently of outside reporting tools. Depending on the report type, it can be presented as a grid, pie chart, bar graph or line graph.

System Requirements / Operating Environment

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