Hooters chooses BOSS DiagWin for Helpdesk
August 5 2009 − Hooters of America, Inc is the Atlanta based operator and franchiser of over 450 Hooters restaurant locations in 43 states in the US, Argentina, Aruba, Austria, Australia, Brazil, Canada, Chile, China, Columbia, Costa Rica, England, Germany, Greece, Guatemala, Korea, Mexico, Paraguay, Panama, Peru, Philippines, Singapore, Spain, Switzerland, Taiwan, Venezuela and the Virgin Islands. The privately held corporation owns 122 units.
Hooters chose BOSS DiagWin to remotely manage these sites effectively and allow access to users who are primarily store managers, store technicians, corporate office administrators, help desk technicians and software / package deployment technicians. BOSS has provided the restaurant chain, an integrated system that can handle their asset management, software deployment and help desk from the same console.
Alan Lessin, Helpdesk Manager, Hooters of America, Inc.says that his team benefits include :-
1. Enteprise connection to 100+ stores from a single console
2. Inventory management as a whole that includes Hardware, Software and Licenses
3. Remote Control abilities that helps to maintain the store uptime
4. One Stop Shop - All Helpdesk features wrapped in to one!
BOSS is very proud to assist Hooters in their Customer Service!!