Grady Health System chooses BOSS DiagWin for Helpdesk Incident Management and Enterprise Asset Management.
May 18 2009 − Grady Health System (Atlanta, GA), leading
facility for trauma care and emergency services chose BOSS
DiagWin for Enterprise Asset Management and Helpdesk.
The Grady Health Systems name is synonymous with the concept of community benefit and has been since its founding well over 100 years ago. In fact, Grady was the vision of Henry W Grady, editor of the Atlanta Constitution back in the late 1800s who worried about the lack of quality health care
for Atlanta's poor. IT has become an integral part of any healthcare facility and vital for day-to-day operations. In its mission to provide quick and efficient service to the staff, Grady IT team has chosen to adapt BOSS DiagWin Support Central (DSC).
The Grady Health System has more than 2000+ IT Assets and same number of IT users who are primarily doctors, nurses, health care technician, technician assistance and trainees. They needed a system to manage their IT assets, licenses management, software version controls, remote control and much more. Same way they were looking for a help desk to manage their day to day tickets / incidents related hardware, software and security for their IT users.
Sean Jablonski, Technical Support Manager, Grady Health System says that his team chose BOSS DiagWin Support Central over the competition for the following reasons:-
The Grady Health Systems name is synonymous with the concept of community benefit and has been since its founding well over 100 years ago. In fact, Grady was the vision of Henry W Grady, editor of the Atlanta Constitution back in the late 1800s who worried about the lack of quality health care
for Atlanta's poor. IT has become an integral part of any healthcare facility and vital for day-to-day operations. In its mission to provide quick and efficient service to the staff, Grady IT team has chosen to adapt BOSS DiagWin Support Central (DSC).
The Grady Health System has more than 2000+ IT Assets and same number of IT users who are primarily doctors, nurses, health care technician, technician assistance and trainees. They needed a system to manage their IT assets, licenses management, software version controls, remote control and much more. Same way they were looking for a help desk to manage their day to day tickets / incidents related hardware, software and security for their IT users.
Sean Jablonski, Technical Support Manager, Grady Health System says that his team chose BOSS DiagWin Support Central over the competition for the following reasons:-
1. Ease of use. Right out of the box with some minor changes and you can start logging calls.
2. Management console help them resolve most of our calls without having to go on site.
3. BOSS responds to the needs quickly and efficiently and that is what we were looking for
4. BOSS cares about their product and makes sure it is working right for your needs
We are very proud to say “Grady Health System runs on BOSS DiagWin Support Central”. We really look forward to partner with them on many such solution opportunities.