COBB COUNTY OF GEORGIA TURNS TO
BOSS FOR AN INTEGRATED ASSET MANAGEMENT SOLUTION
MARCH 10, 2010 -COBB County Government, GA, a leader in providing best services to its citizens has chosen DiagWin Support Central from BOSS to manage its IT Assets and Service Desk.
COBB County is one of the most environmentally friendly counties in the region and has developed and implemented a sustainable best practices policy. From constructing energy efficient buildings and implementing a departmental recycling program to hosting “green” summer camps, all aspects of the county made great strides in being environmentally friendly. In fact, COBB was the first county to earn the Atlanta Regional Commission’s Green Communities certification.
To further its mission to provide quick and efficient service , COBB County has implemented DiagWin Support Central (DSC) from BOSS.
COBB County ,with a network of thousands of computers was looking for an integrated solution to manage its assets. Diagwin Support Central from BOSS turned out to be a perfect fit as it was ITIL compliant and to top it all came with an easy to use HELP DESK. COBB county opted for the integrated solution provided by BOSS and found that it instantly reduced the call volume handled by the help desk staff .The fact that it came with some very useful add-ons like service history reporting, service matrices for management and a knowledge base for techs and users also validated that this was the right solution that matched their needs.
BOSS is proud to be associated with COBB COUNTY and looks forward to serving them for a long time to come.