At BOSS, our customers always come first. Our mantra is
simple - understand the customer's pains, and offer solutions that cure them. By
providing superior products and services backed by unparalleled support, BOSS
has helped a variety of organizations gain control of their network
environments. And while these solutions benefit any type of company, BOSS also
offers expertise within specific industry segments including government,
healthcare, financial, education and services.
Over the years, BOSS has built an impressive list of clients who have
benefited from our services.
The following is a sample of what some of our customers say about us.
"BOSS came in not only with their product solutions, but also with their professional
services; they helped us put a project plan together and a road map for that
change. We stuck closely to that road map for that project plan until we had the
schools converted and the new domain set up and the e-mail solutions
consolidated."
"You can count on BOSS delivering and doing what they said they were going to
do. Every dime that we have spent with them has been well spent. Our return on
our investment has always been worth it - always. This is a better school system
because of that partnership."
Rod Smith
Director of Technology Griffin Spalding School District
"Managing enterprise connection to 100+ stores from a single console is saving us time and resource. Inventory management as a whole that includes Hardware & Software and Licenses management, Remote Control abilities helps maintain the store uptime and last but not the least having the whole integrated approach of a one stop shop - all Helpdesk features wrapped into one product is a great benefit to us".
Alan Lessin
Helpdesk Manager,Hooters of America
"The web interface helps people to keep track of their ticket status online and saves time on calling the help desk every time."
"The mission of BOSS is to provide solutions to customers and not just products."
"We want to weed out the vendors who try to do business for their personal needs. BOSS worked with us as partners."
"A lot of other AAA clubs use Track IT but we feel BOSSAssist does a better job."
Mark Daeth
Network Support Manager ,AAACarolinas
"We chose Support Central due to the ease of use since it is right out of the box. Just some minor changes and you can start logging calls. The Management console helps us resolve most of our calls without having to go on site. The BOSS team responds to the needs quickly and efficiently and that is what we were looking for and it takes cares of their product and makes sure it is working right for your needs".
Sean Jablonski
Technical Support Manager,Grady Health System
"Our department is like a giant shoebox and the technology deployed in the divisions is like a bunch of marbles rolling around inside. We need to have inventory on demand and DiagWin gives that to us."
"We were really impressed by the simplicity of operations. Other systems we evaluated did not allow for the disparate layers that you can turn on and off. With the system installed on servers, each division can handle its own inventory in a simplistic way for local needs, but when we need information about the entire network, it will be available to us."
Jonathan Canter
State of Florida
"I think it's a huge efficiency tool (DIAGWIN Enterprise with BOSSAssist) - it works for us, as well as a good communication tool for our users."
Derek Child
IT Manager
Heritage College
"We were on an amazingly fast, aggressive schedule. We were only able to do this because of BOSS's tools. Everything went beautifully and the migration went better than I ever dreamed it would."
Jim Miskovsky
Director of Information Technology
Fisher & Phillips LLP
"One application, an accounts receivable package that has about 60 users, is updated on a monthly basis by the software vendor. Previously, an IT staffer, armed with a CD containing the monthly fix, had to physically walk around and install the upgrade on each client machine − a process that took two or three hours every month and interrupted users from their work. Now, with DiagWin, it's a 15-minute process, with no user disruption."
"The main thing DiagWin does for us is to help with security and risk management. One added advantage is better security for the network by easily identifying unauthorized software installations on end-user computers − things like tool bars, browser add-ons and other downloadable applications that sometimes invite viruses and other malicious code."
Mike Moak
Chief Information Officer
Southwestern Mississippi Regional Medical Center
"I saw a DiagWin demo there, and I immediately knew it was what we needed. The product basically sold itself. We liked the solution's ability to inventory each computer in our company, which was always a problem for us. We also were impressed by the ability to automate deployment of updates."
John Dickmeyer
Director of Technology
Nebraska Machinery