Healthcare Case Study
Grady Memorial Hospital

BOSS hands Grady an IT Cure

Grady Memorial Hospital

Grady Health System in Atlanta, GA is one of the nation’s leading facilitates for trauma care and emergency services. Grady was named after Henry W. Grady, editor of the "Atlanta constitution," who worried about the lack of quality healthcare for Atlanta's developing communities. Since then, Grady has grown considerably from its original three story, 110-bed facility. It now stands as one of the largest health systems in the United States.

In order to accomplish its mission to provide quick and efficient service, the Grady IT team adopted BOSS Support Central for its Asset Management and Service Desk requirements.

Grady Health System has 5000+ IT Assets and over 10,000 users who are primarily doctors, nurses, health care technicians, assistants and trainees. They needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they were using for asset management with a simple easy to use flexible solution. They also needed to move away from the wearying mainframe service desk to a more user friendly one so that their 10,000+ users could easily manage requests and incidents related to their day to day operations.

To address these pain points, Sean Jablonski, Technical Support Manager at Grady chose BOSS Support Central for its integrated Asset Management and Service Desk capabilities.

Whilst performing due diligence on various solutions he found BOSS Support Central to be “very easy and flexible for modifications and customizing”. Ease of use was one of the winning factors in choosing the solution.

"The Management console of the product enables us resolve the majority of our requests without having to go on site"

"Support Central has everything we needs to manage all of our assets and has eliminated the need for multiple product sets"

Grady has become so familiar with Support Central that they have extended its use for other functions including Project Management, reporting from EPIC, and inventory management of non IT devices.

Sean Jablonski especially commended the BOSS support team for providing quick and efficient solutions to issues.

"The BOSS team provides outstanding support and addresses our needs very quickly and efficiently"

"A primary reason we chose Support Central was its ease of use, we started using it right out of the box. We were looking for a vendor to partner with, who was committed to taking care of their product and making sure it was working the way we wanted it to, BOSS did exactly that"

BOSS has been serving the IT Service Management requirements of the healthcare industry for more than 20 years. Trusted by millions across the globe, BOSS provides simple, effective and competitively priced products for Service Desk, Asset Management, Lifecycle Management and Systems Management.

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