BOSS Assist has been evolved with the objective of providing a total IT Service Management bringing best industry practices at an affordable cost. BOSS Assist is a comprehensive help desk software that is aligned to the 'Best Practices' recommended by ITIL v3 framework.

BOSS Assist provides an easy method for end users to submit / track service requests online Helpdesk Staff can create tickets using Management console or on the web console. All user info is pulled in from Active Directory and is populated into the ticket. The web portal can be tailored with company logo, broadcast messages and custom settings. The technician web portal provides many capabilities whereby admins can search for tickets based on criteria and proceed to resolve the issue reported.

Strong integration to email facilitates email notification to users, technicians on any updates on the ticket or to managers in case of escalation. These options can be turned on or off as needed. Users can raise tickets by using the email to ticket option where users can email to a specific mail box and the ticket is generated from that. The powerful rules engine provides the ability to route tickets to appropriate technicians based on the rules created. The workflow engine helps you track the SLAs based on the business rules.



BOSS – BOMGAR Integration:

BOSS integrates with Bomgar, the worldwide leader in secure, appliance-based remote support. With Bomgar, BOSS customers get a cost-effective and secure remote desktop control platform that is integrated with leading service desk platforms and significantly reduces incident resolution time, eliminates on-site tech support visits, and improves customer satisfaction.

Bomgar Integration helps in the following ways:-
• On-demand remote control support to users on the web through the BOSS interface
• Support any device, any time, any where from the BOSS Web Portal
• Provides the ability to take over the remote device and copy files, fix issues, and solve problems
• End User can enable connection just by clicking on a web link
• Remote Support for PC, MAC, Linux devices, smart devices
• BOSS integration helps to capture all remote control activities and associate them with the service desk tickets

Bomgar - Screenshots

Bomgar

BOSS – Bomgar integration assists in historical analysis on a specific incident, review audit logs, playback support activity, produce on-demand reports.